Report a problem
MISSING OR INCORRECT ITEMS
We take every possible precaution to ensure you receive your order exactly as placed however we are only human and unfortunately a very small percentage of orders may have a discrepancy. In this instance please CONTACT US we will immediately dispatch the correct item or if your event date is too close we will refund you.
FAULTY OR DAMAGED ITEMS
We use high quality packaging and expect your items to arrive in perfect condition however in the unlikely event your items arrive damaged please CONTACT US and we will arrange a replacement or refund. Please note we may ask you to forward a photo of the fault in order to process your exchange/refund.
If you are having trouble making payment for any reason, please call us on 02380 986930 or 07854734196 and we can take a manual payment over the phone. Please ensure you have the correct billing address to match the card you are making payment from or your card will be declined.